Returns & Exchanges

Christmas Returns 🎄

Don’t worry if you have bought (or received) a gift and it’s not quite right. All purchases from the 1st October 2023 until the 24th December 2023 can be returned until the 21st January 2024 (from the 25th December 2023, purchases will fall into our normal 28 days Returns policy). Proof of purchase required. This does not affect your statutory rights.

Our returns process is now paperless. 

This means you’ll no longer receive a paper returns slip in your parcel. If your Equicoat isn’t quite right, you can still return your order quickly and easily with our online process.

Return Your Order

We can offer a refund or exchange on items returned in an unused condition with the tags intact within 30 days of delivery. Proof of purchase must be available for us to process a refund. Any items received in non-sellable condition will not be accepted. 

If you have received an Equicoat item as a gift, you may return it for an exchange or credit note only. Please state this clearly when returning.

We will only accept items returned to the below address:

Unit 12 Grove Farm

None of the above terms affect your statutory rights or your rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when goods are faulty or incorrectly supplied. If you have any concerns please do not hesitate to contact us on help@equicoat.co.uk